Refund Policy

PEP Module Resources and MOU Bridge to CFE Prep

We trust you will be completely satisfied with the materials purchased (The EDGE, Practice Exams, MOU Bridge to CFE Prep). If you are uncertain and want to try the online materials before purchase, please contact info@densmorecpa.com and we will provide you with 48-hour access to our PEP Module Trial Course. Once purchased, we do not provide a refund since an eBook is issued with every purchase. Access to The EDGE courses and the MOU Bridge to CFE Prep expire one year from date of purchase. If you are still in the CPA program and need an extension of your access, please contact info@densmorecpa.com. Access to the practice exam expires on the date of the next module exam.

CPA Competency Map Study Notes

There is no refund available for eBook purchases. If you are unhappy with your hard copy Notes purchase, we will give you a full refund if you notify us within 7 days of the purchase date. The Notes shipped to you must be returned to us in order to process the refund, and the buyer is responsible for return postage charges.

CFE Prep Courses

Course fees are refundable less $300 if you cancel by June 1 (September CFE) or March 1 (May CFE). There is no refund available for registrations after these dates have passed. Switching between online sessions will be permitted up to these dates, providing that there is space available in the course. No switches will be accommodated after these dates have passed.

Policy in effect if the CFE is cancelled or postponed

In the event the CFE is cancelled or postponed all course registrants will automatically be enrolled in the next CFE Prep offering. If a registrant chooses to cancel rather than defer to the next offering, course fees are refundable less $300 before June 1 (September CFE) or March 1 (May CFE). This amount is non-refundable because shortly after a candidate registers, we allow full access to our Learning Site with pre-course session materials and resources, as well as a mailed copy of the Scenario Flowchart Workbook to aid in your technical review. This non-refundable portion will help offset our costs in supplying these resources, which are beneficial to you regardless of when you write the CFE.

In the event that the CFE is postponed/cancelled after CFE Prep has effectively been completed (meaning all practice exam deadlines have passed), access will be left open to all course materials until the CFE is written. If CFE Prep is mid-stream when a postponement or cancellation occurs, any remaining submissions will be moved to a timing that is more appropriate for the new CFE offering date.

CFE Prep – Day 1 Only and Additional CFE Practice Exams

There is no refund available should you choose to purchase these items.

CFE Prep Discounts Offered

Already passed CFE Day 1?
We offer a discount of $200 + tax. If this applies to you, please register as usual and then send a copy of your CFE results to us at info@densmorecpa.com. We will adjust your balance owing by the discount or refund your credit card if course fees have been paid in full. There will be a number of sessions directly related to Day 1 that you will not need to view.

Unsuccessful on only CFE Day 1?
If you’ve taken our CFE Prep course in the prior offering, we will provide you with access to the CFE Prep Day 1 only course at no charge. Email us at info@densmorecpa.com and include a copy of your CFE results to request registration in our CFE Prep Day 1 only course.

Unsuccessful on CFE and rewriting Days 2 & 3 or all three days?
If you’ve taken our CFE Prep course in the prior offering, you have the following options:

  1. Request an extension in your online access for the CFE Prep course that you previously registered for, at no charge. Email us at info@densmorecpa.com and include a copy of your CFE results to request an extension. You may extend up to two years past your original registration date (i.e., if you registered for September 2024 CFE Prep, you may extend up to the September 2026 CFE)
  2. Register for our current CFE Prep course, including updated materials and cases, with a discount of 20% + tax. (If you’re only rewriting CFE Days 2 & 3, you’ll receive both the CFE Day 1 discount of $200 + tax as well as the 20% + tax discount.) If this applies to you, please register as usual and then send a copy of your CFE results to us at info@densmorecpa.com. We will adjust your balance owing by the discount or refund your credit card if course fees have been paid in full.

Deferred writing the CFE?
If you’ve taken our CFE Prep course in the prior offering and deferred writing the CFE, you have the following options:

  1. Request an extension in your online access for the CFE Prep course that you previously registered for, at no charge. Email us at info@densmorecpa.com and include a copy of your withdrawal from the CFE to request an extension. You may extend up to two years past your original registration date (i.e., if you registered for September 2024 CFE Prep, you may extend up to the September 2026 CFE).
  2. Register for our current CFE Prep course, including updated materials and cases, with a discount of 20% + tax. If this applies to you, please register as usual and then send a copy of your CFE withdrawal to us at info@densmorecpa.com. We will adjust your balance owing by the discount or refund your credit card if course fees have been paid in full.

Continuing Professional Development

We provide a 7-day, money-back guarantee on the purchase of any continuing professional development (CPD) course. If you are not completely satisfied with your CPD course for any reason, you have seven (7) days from purchase to request a full refund. We cannot provide refunds once a course has been completed and you have received the course certificate. It is assumed that after seven (7) days after purchase you are satisfied with the CPD materials and services provided, and no refund will be granted.